Accessibility

Hurtle Australia is committed to providing an accessible and user-friendly online experience for all customers, including people with disabilities.

This website, hurtleau.au, is operated by GLOBALXPASAAU PTY LTD. We aim to make our website practical, inclusive, and usable by the widest possible audience, regardless of ability, device, browser, technology, or circumstance.

Our Commitment

Accessibility is an ongoing process. We review and improve accessibility as part of website updates, platform or theme changes, content updates, customer feedback, and improvements to important customer journeys.

We are committed to improving the accessibility and usability of our website in line with recognised accessibility standards and applicable Australian disability discrimination principles.

Accessibility Standards We Aim to Follow

We aim to make our website accessible in line with the Web Content Accessibility Guidelines WCAG 2.2 Level AA, where reasonably achievable.

These guidelines are designed to make web content more accessible for people using different devices, browsers, assistive technologies, and access needs.

Conformance Status

Based on our current review, this website aims to conform with WCAG 2.2 Level AA where reasonably achievable. Some areas may not yet fully meet all WCAG 2.2 Level AA success criteria. 

This means that many areas of the website are designed to support recognised accessibility standards, but some content, features, third-party tools, legacy materials, or platform-based functions may not yet fully conform.

We are actively working to improve accessibility across key customer journeys, including:

●               Site navigation and menus

●               Product browsing and product pages

●               Cart and checkout experiences

●               Forms and customer support tools

●               Account and order-related pages

●               Product information, manuals, media, and downloadable materials

This statement applies to content and functionality available on hurtleau.au.

Measures We Take to Support Accessibility

Hurtle Australia takes the following measures to support accessibility:

●               Incorporating accessibility considerations into website updates and content practices

●               Maintaining consistent navigation and site structure where possible

●               Supporting keyboard navigation for core website functionality

●               Improving colour contrast and text readability where required

●               Adding meaningful alternative text to product and promotional images over time

●               Reviewing forms, cart, checkout, and customer support flows for accessibility barriers

●               Monitoring third-party apps and embedded content for accessibility issues where feasible

●               Providing assistance to users who experience accessibility barriers

●               Reviewing major theme, app, platform, and content updates for accessibility impact

Known Limitations

Despite our efforts, some parts of the website may not yet provide an optimal experience for all users.

Known limitations may include:

Alternative text: Some product, lifestyle, or promotional images may not yet have fully descriptive alternative text.

Heading and layout structure: Certain pages may contain inconsistent heading structures due to platform, theme, app, or legacy content limitations.

Third-party applications: Some embedded tools, such as chat widgets, pop-ups, review tools, payment tools, marketing tools, analytics tools, or other integrations, may not fully meet accessibility standards.

Product media and documents: Some product videos, manuals, downloadable files, embedded content, or older product materials may not yet include all accessible alternatives.

Dynamic ecommerce functions: Some cart, checkout, filtering, search, account, or product-selection features may rely on scripts or third-party technology that may not provide a fully consistent experience across all assistive technologies.

We prioritise improvements that affect core shopping, product information, cart, checkout, order, and customer support functionality.

Feedback and Assistance

We welcome feedback on the accessibility of our website.

If you encounter an accessibility barrier or need assistance placing an order, accessing product information, using the website, or completing a purchase, please contact us. We will do our best to provide the information or support you need through a reasonable alternative method.

Accessibility Support Contact

Email: contact@hurtleau.au

To help us respond efficiently, please include where possible:

●               The page URL

●               A description of the issue

●               The browser and device you are using

●               Any assistive technology you are using, such as a screen reader

●               Your preferred contact method

We aim to respond within 5 business days.

If you are not satisfied with our response, you may request that your concern be escalated for further review.

Accessible Alternatives

If any content or functionality on our website is not accessible, we will work with you to provide the information you need or assist you in completing your purchase through an alternative method, such as email support, where reasonably possible.

Compatibility With Browsers and Assistive Technology

Our website is designed to be compatible with modern web browsers and commonly used assistive technologies.

For the best experience, we recommend using the latest versions of:

●               Google Chrome

●               Apple Safari

●               Mozilla Firefox

●               Microsoft Edge

Technical Specifications

The accessibility of this website relies on the following technologies:

●               HTML

●               CSS

●               JavaScript

●               WAI-ARIA, where appropriate

These technologies are used to support website structure, functionality, navigation, forms, product information, cart, checkout, and customer account features.

Assessment Approach

Hurtle Australia evaluates website accessibility on an ongoing basis through:

●               Automated accessibility checks

●               Manual testing of key pages, navigation elements, forms, and checkout flows

●               Review of major theme, app, platform, and content updates

●               Review of customer feedback and support requests

Our accessibility reviews may include automated and manual testing, but they may not identify every issue.

Updates to This Statement

This Accessibility Statement may be updated periodically to reflect improvements or changes to our website, technology, accessibility practices, support processes, or applicable standards.

The updated version will be posted on this page with the “Last updated” date.